Trusted IT Service Delivery Partner & Process Transformation Adviser
Delivering Value through Practical IT Service Delivery Methodologies | Measuring Success through Meaningful KPIs | Partnering to Develop Tailored IT Process Frameworks | Transforming the Culture by Eliminating Non-Value Add Activities | Building Repeatable & Auditable IT Delivery Practices | Driving Adoption of IT Project & Service Management Disciplines | Building World-Class IT Project & Service Management Teams | Delivering Returns on Technology Investments
Value-driven innovative leader with proven results in building IT Project & Service Management teams. Skilled at cultivating relationships and building influence to achieve meaningful organizational change. Ambitious self-starter with a passion for people and technology. Highly organized analytical thinker with demonstrated results in delivering transformation initiatives. Servant-leader with a focus on relationship building. Expertise includes:
- Delivery Processes Tailored to Your Business |
- Customized Roadmaps, Strategies, and Prioritization Frameworks |
- Agile Transformations |
- Process Maturity Assessments |
- IT Environment Assessments |
- PMO & ITSM Development |
- ITIL Version 3 Incident, Request, Problem, Change, & Release |
- IT Service Management (ITSM), Metrics, & Reporting |
- Technical Product Ownership |
- Demand Management |
- Change Management |
- Relationship Management |
- Project, Program, & Portfolio Management |
- Sponsor, Client, Stakeholder, & Resource Management |
- Estimation, Capital, & Budget Administration |
- Project Scheduling, Work Breakdown Structure, & Plan Management |
- Vendor & Contract Administration |
- Risk Identification & Mitigation |
- Issue Management |
- Executive Presentations |
- PMI Standards & Methods |
- Waterfall SDLC |
- Agile / Scrum / Kanban |
- PRINCE2 |
- ServiceNow |
